Managed AI Agents · Singapore
Managed AI Agents for Singapore Businesses
AI agents that answer enquiries, qualify leads, and handle routine admin around the clock — trained on your business, connected to your tools, and managed by us so they stay accurate.
- Enquiry coverage, including after hours
- 24/7Enquiry coverage, including after hours
- First response achieved for a client
- <2 minFirst response achieved for a client
- To start — proven before expanding
- 1 use caseTo start — proven before expanding
In short
A managed AI agent is an AI assistant trained on your business information that responds to customers and completes tasks across channels like WhatsApp, web chat, and email. ILIA builds, connects, monitors, and improves AI agents for Singapore businesses, so enquiries get answered in minutes, leads are qualified before they reach your team, and the agent gets more accurate over time instead of drifting.
Why choose ILIA
Grounded in your business
Agents answer from your services, pricing rules, FAQs, and policies — not generic internet knowledge — so replies are accurate and on-brand.
Connected to your tools
Agents can log leads in your CRM, book appointments, send quotes, and alert staff, so conversations turn into action rather than transcripts.
Guardrails and human handover
We define what the agent can and can't say, and route anything sensitive, complex, or high-value to a person with the full conversation attached.
Managed, not launched and left
We review conversations, fix weak answers, and update knowledge as your business changes — the part most chatbot projects skip.
AI agents built for how Singapore customers reach you
In Singapore, a large share of enquiries arrive on WhatsApp, often after office hours, and customers expect a fast reply. We build agents around that reality — handling English and common local phrasing, answering the questions your team repeats daily, and passing serious buyers to your staff with context. We also design data handling with PDPA in mind, limiting what the agent stores and who can access it.
What's included
- Use-case scoping and success metrics
- Knowledge base built from your content
- WhatsApp, web chat, or email deployment
- CRM, calendar, and form integrations
- Lead qualification and routing rules
- Human handover and escalation flows
- Monthly conversation review and tuning
- Performance reporting
How we work
- 1
Pick the first job
We identify the highest-volume, most repetitive conversation — usually enquiry handling or lead qualification — and define what good looks like.
- 2
Build and ground
We build the agent on your real information, set guardrails, and connect it to the tools it needs to complete the task.
- 3
Test with real scenarios
We run it against past enquiries and edge cases before launch, then go live with close monitoring in the first weeks.
- 4
Manage and expand
We review performance monthly, improve weak spots, and add new use cases once the first one is clearly delivering.
Frequently asked questions
What is the difference between an AI agent and a chatbot?
A traditional chatbot follows fixed scripts and button menus. An AI agent understands free-text questions, answers from your business knowledge, and can take actions such as logging a lead or booking a slot. It also knows when to hand over to a human.
Can an AI agent work on WhatsApp?
Yes. We can deploy agents on WhatsApp Business via the official API, as well as on your website chat and email. Many Singapore businesses start with WhatsApp because that is where most of their enquiries already arrive.
Will the AI agent give customers wrong answers?
Any AI can make mistakes, which is why we limit agents to your approved information, set clear rules on topics they must not answer, and route uncertain or sensitive questions to your team. Monthly reviews catch and fix weak answers.
How much do managed AI agents cost in Singapore?
Cost depends on the number of channels, integrations, and conversation volume. Typically there is a one-off build fee plus a monthly management fee that covers monitoring, tuning, and platform costs. We scope a single use case first so you can see the return before expanding.
Is customer data safe with an AI agent?
We design agents to collect only what each task needs, restrict access to the people who need it, and choose platforms with appropriate data protections, so you can stay aligned with your PDPA obligations. We document where data goes before launch.
Ready to grow?
Book a free, no-obligation review and we'll show you exactly where you stand and what we'd do first.
Want to automate the back office too? See AI automation services